MAIN_INTERFACE

Building products that scale technical solutions for millions of users

Product leader bridging technical depth and business strategy. Harvard MBA building AI-powered products that scale from zero to millions of users.

LinkedIn
↗
USER_PROFILE
Pulkita Kini
Role Product Manager
Focus AI & Infrastructure
Location San Francisco, CA
RECENT_WORK
🤖
AI Crawl Control
Led product strategy for industry-changing AI licensing framework
↗
🧠
Customer Intent Agent
Generative AI that autonomously discovers customer intents from interactions
↗
📊
Workers Observability
ML-powered anomaly detection for millions of developers
EXPERIENCE.JS
TypeScript
// Product leadership approach
const leadership = {
  strategy: "user-centered",
  execution: "data-driven",
  scale: async () => {
    return "0-to-millions";
  }
};
02.

Career Evolution

From computer engineering foundations to strategic product leadership

Harvard Business School

2024-2026
MBA Candidate • Technology & AI Focus
Deepening strategic thinking and leadership capabilities to drive the next generation of technical products. Focus on digital marketing and AI, technology strategy, and organizational leadership.
Strategy Leadership Digital Marketing and AI

Cloudflare

June 2026-August 2026
Product Manager Intern • AI & Developer Experience
Led product strategy for AI Crawl Control, giving content creators control over AI bot access and enabling direct monetization paths through customizable licensing communication. Developed Pay per Crawl pricing model and enhanced Workers Observability with intelligent anomaly detection for millions of developers.
10x Log Analysis Target
40% Resolution Time Goal
AI/ML DevOps Infrastructure Scale Figma Make Vercel Bolt Claude Code Windsurf Crypto Stablecoin

Microsoft

2018-2024
Senior Product Manager • Dynamics 365 Contact Center (2021-2024)
• Led development of Customer Service Intent Agent using generative AI for autonomous customer service intent discovery
• Developed freemium product strategy for Dynamics 365 Contact Center, accelerating user acquisition
• Launched new outbound dialing experience enhancing agent productivity and call performance
• Led cross-functional teams to reduce go-to-market timeline by 33%
Software Engineer II • Full Stack Development (2018-2021)
• Led software teams to design ML-enabled product revamps, reducing CRM setup time by 70%
• Enhanced customer intent understanding and automated follow-up query systems
• Improved product performance by 50% through technical optimization
$150M Revenue Impact
125% Customer Satisfaction ↑
33% Faster Go-to-Market
Generative AI Growth Strategy Enterprise Freemium Machine Learning UX Design Team Leadership

Carnegie Mellon University

2014-2018
Computer Engineering • Student Body Vice President
Built technical foundation while leading student initiatives. Key projects included:
• Assistive Touch: Built glove to help people with weak grip and/or hand tremors grasp objects
• Flappy Bike: Developed an inclusive twist to game Flappy Bird where users pedal a bike to make the bird fly, enabling those with disabilities to play
Developed systems thinking and collaborative leadership skills that shaped my approach to product management.
Java Python C++ Leadership Hardware
03.

Featured Projects

Deep dives into product strategy, technical implementation, and measurable impact
Cloudflare Featured
↗

AI Crawl Control: Changing Industry Approach to AI Training

Launched during Cloudflare AI Week, this product changed how the industry thinks about the relationship between AI training and content monetization. Designed HTTP 402 status code infrastructure enabling content creators to communicate licensing terms to AI crawlers—shifting from adversarial blocking to collaborative licensing frameworks.

Product Strategy Deep Dive:

  • Market Timing: Launched during peak AI-content creator tensions
  • Technical Innovation: HTTP 402 "Payment Required" for AI licensing communication
  • Go-to-Market: Coordinated with Cloudflare AI Week for maximum industry impact
  • Vision: From adversarial blocking to collaborative monetization
Product Strategy AI Licensing HTTP Standards Industry Innovation
Microsoft Strategic
↗

Customer Intent Agent: Autonomous Service Intelligence

Built generative AI system that autonomously discovers customer service intents from historical interactions, creating dynamic intent libraries that improve both self-service and agent-assisted experiences. Reduced issue handling time while enabling contextual follow-up questions and personalized solution recommendations.

Technical Product Leadership:

  • AI Architecture: Generative AI analyzing historical conversation patterns
  • Dual Impact: Enhanced both automated and human-assisted service channels
  • Dynamic Learning: Intent library that evolves with customer interactions
  • Enterprise Scale: Designed for Microsoft's global customer service ecosystem
Generative AI Customer Service Intent Recognition Enterprise AI
Microsoft Technical
↗

Omnichannel Calling: Unified Agent Experience

Launched new outbound dialing experience that transformed how customer service agents handle voice interactions. Integrated calling capabilities directly into the unified interface, reducing context switching and dramatically improving agent productivity across voice and digital channels.

Technical Product Leadership:

  • Voice Channel Excellence: MAU increase of 237% (2,700 from 800) in last 12 months
  • Agent Experience: Improved user experience for incoming calls by +19 points, call holding by +23 points
  • Call Latency: Significantly decreased inbound call latency to 2 seconds, outbound to 6 seconds
  • Enterprise Impact: 50% decrease in monthly Incident Management volume, improved cross-channel agent efficiency
Omnichannel Voice Technology Agent Experience Enterprise Integration
Microsoft Strategic

Freemium Business Model: Dynamics 365 Contact Center Strategy

Developed freemium product strategy for Dynamics 365 Contact Center. Designed conversion funnels, adoption metrics, and growth loops to accelerate enterprise customer acquisition and reduce onboarding friction in the contact center market.

Strategic Business Innovation:

  • Business Model Design: Freemium strategy for Dynamics 365 Contact Center platform
  • Conversion Strategy: Built growth loops and adoption metrics for enterprise customers
  • Go-to-Market: Accelerated customer acquisition and reduced onboarding friction
  • Revenue Impact: $150M revenue influence through new acquisition model
Business Strategy Freemium Models Growth Strategy Enterprise Sales
04.

Let's Connect

Always interested in discussing product strategy, AI applications, and building teams that ship impactful products
CONTACT_INFO
✉
Email pulkitadua@gmail.com
⧉
LinkedIn pulkitaduakini
EXPERIENCE
6+ Years of Experience
3+ Years Engineering
3+ Years Product Management